Your change management programme needs to be a good fit. Not something you have to squeeze into.
One size does not fit all.
If you want to own your change management programme, and your results, it needs to be yours from the start. We’ve created our services, tools and approach in a way that can be flexed to suit your sector, scale and change management status.
Change by its very definition demands a flexible approach. If we don’t move with it, adapting and evolving to the challenges and opportunities it presents, it doesn’t end well – for people, their projects, or their businesses.
Staff augmentation & delivery support
Our virtual bench of experienced Change Management practitioners is on hand as needed, for short projects, or the longer term. We can fill gaps in your existing programme, enhance or extend your strategy, or work with you from the get-go.
We match our change management experts to the sector, skill sets and technology experience you need, and to suit your budget.
Change vision, including supporting workshops, to develop the case for change.
Change, communications and training strategy and approach, including leadership and sponsor coaching.
Stakeholder engagement and ongoing management, including senior leadership to secure buy-in.
Detailed change engagement, communications and training plan creation and execution.
Change impact assessment and change action plan.
Stakeholder analysis and map, including user persona creation.
Resistance management and building resilience.
Innovative communications created and delivered through multiple channels.
Change champion network onboarding and regular management to ensure effectiveness.
Business readiness and change health assessments.
Change KPIs and surveys for ongoing tracking of adoption.
‘Art of the Possible’ case studies.
Programme closure lessons learnt and benefits focus group.
Change playbook / toolkit development to help you manage future programmes.
Organisational change management for companies undergoing mergers and/or acquisitions.
Change management playbook
If you need the tools, templates, and techniques to deliver your own change management programme, our modular playbook can be customised to include everything you need, and nothing you don’t.
A typical change management playbook contains the following modules:
Stakeholder analysis and map.
Change impact assessment / project change assessment.
Training needs assessment.
Full change approach and strategy, including change vision, objectives, communication, training and addressing gaps and differences identified via assessment.
Training materials, e.g. bitesize training videos, quick reference guides and training pathways, e.g. existing users vs new users.
Creation and potential delivery of change framework and toolkit for deployment, including change roadmap, awareness and communications collateral, surveys, project team site structure and potential set-up.
Change readiness criteria / assessment.
Post-go-live change management approach.
Adoption metrics for ongoing tracking of adoption results.
Pre- and post-implementation survey to obtain feedback.
Post-go-live ‘Art of the Possible’ case study templates to encourage ongoing user adoption and best practice.
Training
Once we’ve taken you through a training needs analysis, our training modules can be part of, or combined with, any existing package, and include:
Training strategy and plan
User demographics
Training curriculum creation
Quick reference guides
Training videos
Virtual and physical floor walking
Instructor-led training sessions – face to face and virtual
Communications
We’ll start by defining your multi-channel comms plan, and can offer a full spectrum of support and materials, including:
Awareness communications
Infographics
Surveys and polls
Gamification
Onboarding and briefing packs
Podcasts
Custom-edited awareness videos
Feedback poll / survey development and execution
Change management webinars
Our webinars are designed to enhance your change management programme and can be pre-recorded for off-the-shelf purchase, bespoke recorded, or delivered live to encourage engagement.
Topics include:
Pre-recorded courses will link out to our change bootcamp course.
Introduction to change management.
Change management deep-dive.
Change management tools and templates.
ADKAR and Change Curve.
Building resilience.
Change management communications principles.
Change management training principles.
Change management using 3rd party, such as Camtasia, Canva and Chat GPT, to improve workflows.
What is a change health assessment and why do I need it?
Change management key considerations for senior stakeholders.
How to use and complete a change impact assessment and what are the outcomes?
How to use and complete a stakeholder assessment and what are the outcomes?
How to use and complete a training assessment and what are the outcomes?
Change management leadership coaching
We offer a broad range of training, including tailored one-to-one coaching and support and guidance for your teams in strategy development and planning.
Our coaching is tailored according to the needs and experience of your change management leadership team.
We offer one-to-one coaching and advice with a dedicated change professional to support the development of your change management, communications and wider training strategies.
Our coaches can also support:
Navigation through your change impact assessment, stakeholder assessment, and offer regular advice and guidance.
Upskilling your leadership and programme sponsors on change management and their roles and responsibilities.
Reviewing / providing feedback on your strategy, plans, assessment or material.
Resolving roadblocks / resistance – tailored to suit your needs.
Communities
We tailor our approach to bring your people together as a community to embrace your programme, from practical spaces, such as SharePoint creation to building and managing change management Communities of Excellence (COE).
Staff augmentation & delivery support
Our virtual bench of experienced Change Management practitioners is on hand as needed, for short projects, or the longer term. We can fill gaps in your existing programme, enhance or extend your strategy, or work with you from the get-go.
Change management playbook
If you need the tools, templates, and techniques to deliver your own change management programme, our modular playbook can be customised to include everything you need, and nothing you don’t.
Training
Once we’ve taken you through a training needs analysis, our training modules can be part of, or combined with, any existing package, and include:
Communications
We’ll start by defining your multi-channel comms plan, and can offer a full spectrum of support and materials.
Change management webinars
Our webinars are designed to enhance your change management programme and can be pre-recorded for off-the-shelf purchase, bespoke recorded, or delivered live to encourage engagement.
Change management leadership coaching
We offer a broad range of training, including tailored one-to-one coaching and support and guidance for your teams in strategy development and planning.
Communities
We tailor our approach to bring your people together as a community to embrace your programme, from practical spaces, such as SharePoint creation to building and managing change management Communities of Excellence (COE).
One chat can change everything.
Get in touch and we’ll get back to you to talk about what successful change management could look like for your business.